B and Q Bathroom installation (2024)

Nichol33 Posts: 4 Newbie

28 October 2021 at 1:32PM

The contractor is Davey Morton Pheonix Ceramic and Bathroom Installations, he told me with in 10 minutes of entering my property when i asked a question he wasn't a plumber he would have to check! his son who said he was a dogs body all the tiles. ( I asked why he wasn't helping he said he didn't have a clue on tiling) should he be cutting them them? They also damaged my boiler fitting the towel warmer we had to pay for repair we have two radiators not heating up and the boiler noise was hurrendous.

the_lunatic_is_in_my_head Posts: 8,416 Forumite

28 October 2021 at 1:38PM

Generally speaking you would be looking to recover any direct losses rather than compensation. B&Q may offer compensation at their discretion.

Your consumer rights are for them to provide a repeat service, which they appear to have offered in 2022.

If they fail to do so within a reasonable time and withoutsignificant inconvenience you are entitled to a price reduction, ideally whatever it reasonably costs to correct their short comings.

Whether Feb next year is reasonable may be debatable but if you wanted to speed things up you could get 3 quotes, pick one and send them a letter before action (templates on Google) for the cost, plus any additional loses you can quantify, along with:

www.legislation.gov.uk/ukpga/2015/15/section/56/enacted

Right to price reduction(1)The right to a price reduction is the right to require the trader to reduce the price to the consumer by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount).(2)The amount of the reduction may, where appropriate, be the full amount of the price.(3)A consumer who has that right and the right to require repeat performance is only entitled to a price reduction in one of these situations—(a)because of section 55(3) the consumer cannot require repeat performance; or(b)the consumer has required repeat performance, but the trader is in breach of the requirement of section 55(2)(a) to do it within a reasonable time and without significant inconvenience to the consumer.(4)A refund under this section must be given without undue delay, and in any event within 14 days beginning with the day on which the trader agrees that the consumer is entitled to a refund.(5)The trader must give the refund using the same means of payment as the consumer used to pay for the service, unless the consumer expressly agrees otherwise.(6)The trader must not impose any fee on the consumer in respect of the refund.You could also contact the Kingfisher Group who own B&Q:

https://www.kingfisher.com/en/contacts.html

In the game of chess you can never let your adversary see your pieces

Nichol33 Posts: 4 Newbie

28 October 2021 at 2:11PM

So please can you tell me I have read this but I am not really understanding fully - Do you think its worth asking for a reduction in price due to the time lapse in the re fit ? We don't want to go ahead with quotes and other installers, rather B and Q correct their errors as they have recommend fabulous fitters and have stressed if we take the good and other company fits we lose the 2 year guarantee.

Nichol33 Posts: 4 Newbie

28 October 2021 at 2:14PM

I would also like them to pay for the repairs to the roof and bench also. We now have a working bathroom in the mean time although the basin pedestal is insecure on the floor, the shower cubicle is lop sides and the holes and cracks cause us worry for condensation damage prior to re fit as the walls were not prepped prior to tiling.

the_lunatic_is_in_my_head Posts: 8,416 Forumite

28 October 2021 at 3:14PM edited 28 October 2021 at 3:15PM

My understanding is that the price deduction would be instead of reperformance so if you prefer B&Q to do the fitting again you'd be accepting their timeframes and there wouldn't be a right to a price reduction due to the inconvenience.

If the other fitter has damaged your property then B&Q should either fix this or cover he cost of doing so which would include theroof, bench and boiler. If this was not done by the time the new bathroom is completed then I think i would be fair to pay someone else the going rate and reclaim this from B&Q.

In the game of chess you can never let your adversary see your pieces

pinkshoes Posts: 20,244 Forumite

28 October 2021 at 3:32PM

Personally I would be rejecting the entire bathroom on the basis their Feb (march!) 2022 fitting date is not acceptable, tell them to send someone to remove it in the next 7 days, otherwise you will employ someone to remove it, get it sent back to them, and then get a full refund as well as costs for removing the bathroom, sending it back, and repairing all damage.

Why oh why do people use B&Q for things like this??! Use a local independent firm who have their reputation at stake so only use their own fitters and not anyone they can find that states they can do the job.

Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')

No, I am not perfect, but yes I do judge people on their use of

English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)

29 October 2021 at 1:01PM

Nichol33 said:

The contractor is Davey Morton Pheonix Ceramic and Bathroom Installations, he told me with in 10 minutes of entering my property when i asked a question he wasn't a plumber he would have to check! his son who said he was a dogs body all the tiles. ( I asked why he wasn't helping he said he didn't have a clue on tiling) should he be cutting them them? They also damaged my boiler fitting the towel warmer we had to pay for repair we have two radiators not heating up and the boiler noise was hurrendous.

No, they are B and Q's contractor. Your contractor is B and Q, and they subcontracted the job. Your claim is against B and Q.